Copy of Website disclaimer

1. Introduction

At T-A-B Energy, we are committed to providing excellent customer service. We take

complaints seriously and aim to resolve them promptly, fairly, and efficiently. This

procedure outlines the steps we take to address and resolve complaints from our

customers.

2. How to Make a Complaint Customers can submit complaints through the following

channels:

• Phone: 03330494907

• Mail: 10 Main Street, Cossington, Leicester, Leicestershire, United Kingdom, LE7 4UU

• Online Form: www.tabenergy.co.uk Complaints should include the customer’s name,

contact details, a detailed description of the issue, and any relevant documentation.

3. Acknowledgement of Complaints

• Upon receiving a complaint, we will acknowledge receipt within 2 business days.

• The acknowledgment will include the name and contact details of the person handling the

complaint.

4. Investigation Process

• A designated complaints handler will review the complaint and may contact the customer

for further information.

• We will aim to resolve straightforward complaints within 5 business days.

• More complex complaints requiring in-depth investigation will be resolved within 10-15

business days.

• If additional time is required, we will keep the customer informed of the progress.

5. Resolution and Response

• We will communicate our findings and resolution in writing via email or letter.

• If compensation or corrective action is applicable, we will outline the next steps.

• If the customer is satisfied, the complaint will be closed.

6. Escalation Process If the customer is not satisfied with the resolution, they may

escalate the complaint to:

• A senior manager for further review.

• An independent regulatory body such as the Ombudsman (if applicable) for external

mediation.

7. Recording and Monitoring Complaints

• All complaints will be logged in our internal complaint register.

• We will regularly review complaints to identify trends and improve our services.

8. Confidentiality

• All complaints will be handled with strict confidentiality in compliance with data

protection laws